Privacy Policy

At JTP Productions, your privacy matters. This policy explains how we collect, use, store and protect your personal information when you visit our website, enquire about our services or book wedding photography and videography.

Last updated: 10 October 2026

1. Who We Are

JTP Productions provides wedding photography and videography services in Wiltshire, the South West of England and beyond. For the purposes of applicable data protection legislation, JTP Productions is responsible for the personal information described in this policy.

If you have a question about this policy or how your information is used, please contact us through our contact page.

Email: james@jtpproductions.co.uk

2. The Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, telephone number and any contact details you choose to provide.
• Enquiry and booking information: your wedding date, venue, plans, preferences, package selection, correspondence and details needed to provide our services.
• Payment and transaction information: records of payments, invoices and amounts due. Payment card details should be handled by the relevant payment provider rather than stored by us, except where a provider’s documented process requires otherwise.
• Photography and video: photographs, video footage, audio recordings and related material captured or supplied as part of our services.
• Website information: technical information such as your IP address, browser type and information collected through cookies or similar technologies, where applicable.
• Marketing preferences: whether you have chosen to receive updates or other marketing communications.

3. How We Use Your Information

We use personal information where necessary to:

• Respond to enquiries and discuss your requirements.
• Prepare quotations, manage bookings and fulfil contracts.
• Plan and deliver your wedding photography and videography.
• Edit, store, deliver and provide access to your photographs and videos.
• Communicate with you about your booking, payments, delivery and aftercare.
• Maintain appropriate business, financial and tax records.
• Maintain website security, troubleshoot issues and improve our services where appropriate.
• Send marketing communications where we have the necessary permission or another lawful basis to do so.
• Meet legal obligations and establish, exercise or defend legal claims where necessary.

4. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, these bases may include:

• Contract: where information is needed to provide a quotation, manage a booking or deliver services you have requested.
• Legitimate interests: where we have a genuine and appropriate business need to process information, provided this does not override your rights and interests. This may include managing enquiries, maintaining business records and protecting our services.
• Legal obligation: where we need to retain or disclose information to comply with applicable law.
• Consent: where we rely on your permission, for example for certain marketing activities, non-essential cookies or particular uses of photographs and videos. Consent can be withdrawn at any time where it is the basis for processing.

The appropriate lawful basis depends on the specific purpose. Where we rely on legitimate interests, those interests will be considered against your rights and freedoms.

5. Wedding Photography, Video and Publicity

Photography and video are central to our services. Images and recordings may include you, your partner, guests and other individuals attending your wedding.

We use this material to edit and deliver the work agreed with our clients. We may also wish to use selected images or videos in our portfolio, on our website, on social media or in other promotional material.

Portfolio and promotional use is considered separately from delivering your wedding collection. Where consent is required, we will obtain it before using identifiable material for that purpose. Please tell us if you have concerns about a particular image or its use.

Weddings may include guests who have not directly booked our services. We ask clients to make guests aware that photography and filming will take place. We will handle personal information in accordance with applicable data protection law.

6. Online Galleries and Pic-Time

We may use Pic-Time to deliver photographs and provide clients with access to online galleries. This means relevant images, gallery details and associated information may be processed through Pic-Time to provide the service.

Gallery access, availability and download periods are governed by the arrangements communicated to you for your booking. Please download and securely back up your images during the period in which downloads are available.

Pic-Time processes information under its own service terms and privacy arrangements. You can read its privacy information on the Pic-Time website.

7. Who We Share Information With

We do not sell your personal information. We may share relevant information with service providers where reasonably necessary to operate our business and deliver our services, including:

• Website hosting, maintenance and technical support providers.
• Online gallery, image delivery and storage providers, including Pic-Time.
• Payment services, banks and accounting providers where required to process transactions or maintain records.
• Professional advisers, insurers or legal representatives where necessary.
• Public authorities or other parties where disclosure is required by law or necessary to protect legal rights.

We only share information that is relevant to the purpose. Our service providers may process information on our behalf under their applicable contractual and privacy arrangements.

8. International Transfers

Some providers we use may store or process information outside the United Kingdom. Where personal information is transferred internationally, we will take the steps required by applicable data protection law, which may include relying on an adequacy decision or appropriate safeguards.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, contractual and business requirements.

• Enquiries: retained for a reasonable period to respond, follow up and maintain appropriate business records.
• Booking and financial records: retained for the duration required by applicable legal, tax and accounting obligations.
• Photographs, video and project files: retained according to the arrangements for your booking, our backup practices and any applicable legal requirements.
• Online galleries: made available for the period communicated to you, subject to the relevant service and gallery settings.
• Marketing records: retained while relevant to the marketing purpose or until you withdraw consent where consent is relied upon, subject to necessary suppression records.

Retention periods may vary according to the type of information and the circumstances. Information will be securely deleted or anonymised when it is no longer needed, where appropriate.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure. You should also take care when sharing gallery links, passwords or downloaded files.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, security and, where enabled, analytics or other features.

Where consent is required for non-essential cookies or similar technologies, we will seek consent before using them. You can manage available cookie preferences through the website’s cookie controls, if provided, and through your browser settings. Blocking certain cookies may affect website functionality.

The cookies and technologies actually used depend on the website configuration, plugins and any third-party content enabled. This section should be checked against the live website before publication.

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information where the law allows.
• Ask us to restrict certain processing in appropriate circumstances.
• Object to processing based on legitimate interests, including direct marketing.
• Request a copy of certain information in a portable format where the right to data portability applies.
• Withdraw consent where we rely on consent, without affecting the lawfulness of processing before withdrawal.

These rights are subject to legal conditions and exceptions. To exercise a right or ask a question, contact us through our contact page. We may need to verify your identity before responding.

13. Marketing Communications

We may send relevant updates or promotional communications where permitted by law and where any required consent has been obtained. You can ask us to stop marketing communications at any time by using an unsubscribe link where available or by contacting us directly.

Even if you opt out of marketing, we may still contact you about an existing enquiry, booking, payment or service where necessary.

14. Links to Other Websites

Our website may contain links to third-party websites and services, including social media platforms and online galleries. Those services have their own privacy policies and practices. We are not responsible for the privacy practices of websites we do not operate.

15. Children’s Information

Wedding photography and video may incidentally capture images of children attending an event. We handle such material for the purposes of delivering the agreed service and any other use that is lawfully permitted.

If you have a concern about an image or video involving a child, please contact us so that we can consider the request in light of our legal obligations and the circumstances.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, providers or legal obligations. The latest version will be published on this page, with the updated date shown at the top.

17. Complaints and Contact

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO).

Website: ico.org.uk

If you would like to exercise your rights or ask a question about this policy, please use our contact page.